Welcome to Melanite Mortgages
Two separate groups of customers’ mortgages have transferred from Oakwood to Melanite in 2025. Some of the information on this page is specifically for customers whose mortgages transferred in October 2025. If you became a Melanite customer in May 2025, some of the information on this page won’t be relevant for you – please take a look at this news post instead. If you’re not sure when your mortgage transferred, check the date on your welcome letter.
- We’re delighted to welcome former customers of Oakwood Homeloans to Melanite Mortgages.
- Look out for your welcome letter! Letters will start to arrive from Wednesday 15 October.
- Your account number has changed, you'll see your new account number in your welcome letter.
- We’re now responsible for administering your mortgage, setting its interest rate and any fees that may apply.
- If you pay by Direct Debit, you don’t need to make any changes to your payments.
- If you pay by another method, you'll need to send your payments to a different bank account.
- You can manage your account online with Self-Serve – it's quick and easy to register.
- We’re here to help if you have a query or need any support.
Recently, Oakwood Homeloans sent you a letter about the transfer of ownership of your mortgage to Melanite Mortgages. That transfer has now taken place, and your mortgage was assigned to us on 13 October 2025. We’re delighted to welcome you as a customer of Melanite Mortgages.
Melanite Mortgages is a trading name of Topaz Finance Limited. We’re an experienced UK mortgage lender authorised and regulated by the Financial Conduct Authority. We administer over 100,000 mortgages and loans under a range of trading names.
Find out more about us.
We’re now responsible for administering your mortgage. That includes collecting your monthly payments, sending your annual statement, working with you if your account is in arrears, handling complaints and answering any general queries you may have. If you need to get in touch, you’ll find our contact details here.
You have a new account number. Please use the new account number provided in your welcome letter as a reference when you call or write to us.
There’s no change to the terms and conditions of your mortgage as a result of the transfer of your account to us.
Rates, fees & charges
We’re now responsible for setting and changing the interest rate, fees and charges that apply to your mortgage.
Your interest rate – your interest rate hasn’t changed because of the transfer. We’ve initially set your interest rate at the same rate as it was with Oakwood. In future, your interest rate will continue to vary in line with your mortgage offer and terms and conditions. See our Your interest rate page for more information.
Fees & charges – our simple tariff contains fewer charges than Oakwood’s. For more information, please see our Fees & charges page.
Making your monthly payments
We’ll now collect your monthly payments. If you don’t pay by Direct Debit you’ll need to send future payments to a different bank account.
Direct Debit
If you pay by Direct Debit you don’t need to do anything. Your instruction has been transferred to us and we’ll now collect your monthly payments. ‘Topaz Finance Limited re Melanite’ will now appear as a reference on your bank or building society statement.
The details of the change have been supplied to your bank, who may contact you to confirm that a different Direct Debit instruction has been set up. You may also see a comment on your bank statement advising you of the final payment under the old name and the first payment under the new name.
If you recently cancelled your Direct Debit with Oakwood, it won’t transfer over to us. You’ll now need to set up a Direct Debit with us or use another payment method.
If you pay by any other method
Standing order or online banking payments
Please update your instructions to your bank or building society to send your payments to us. The bank account details to use aren’t the same for all Melanite customers. We provided our bank account details that you should use in your welcome letter.
You can also find the bank account details you use by registering and signing in to Self-Serve or by calling us.
Don’t worry if you’ve recently made a payment to Oakwood, they’ll forward the money to us. However, please make the necessary changes as soon as possible to ensure that your future monthly payments are received on time.
Debit card payments
You can make debit card payments using our Self-Serve system. Find out more about how to register on our Using Self-Serve page.
Alternatively, call us on 0370 702 0056 to make your payment using our automated telephone service or by speaking to an agent.
Please note that we don’t accept credit card or American Express payments.
Using Self-Serve
Self-Serve gives you 24/7 control over your account – you can carry out many tasks online, without having to call or write to us. Some of the things you can do are:
• Make payments – make monthly payments or a lump sum overpayment by debit card.
• Send secure messages – we’ll aim to reply within two working days.
• Get account information – view recent payments and see the amount you owe.
• Update your details – check and update your contact or correspondence details.
• See a redemption estimate – or ask for a redemption statement.
Find out more about how to register on our Using Self-Serve page.
Here to help when you need us
We know times are tough and mortgages can be complicated, so we’re always here to provide help if you need it.
If you’re behind with your payments or need any support, please call us as soon as possible. Speaking to us earlier means there may be more ways in which we can help and simply contacting us won’t affect your credit score.
You can get in touch with us by phone or post, or by signing in to Self-Serve and sending us a secure online message. You can find all the details on our Contact us page.
Do you have any questions?
Communications about your mortgage will now come from us. However, you may receive some correspondence from Oakwood about matters from before the transfer took place.
Now you’re a Melanite customer, you can register for Self-Serve and manage your mortgage online. Registering is simple, and Self-Serve is available 24 hours a day, seven days a week. You can read more information about Self-Serve on our Using Self-Serve page.
Don’t worry, you don’t need to do anything. Where necessary Oakwood will forward recent payments to us. However, if you don’t pay by Direct Debit, please ensure you send future payments to our bank account.
Your previous lender managed fees separately from your main mortgage account balance. To maintain this separation, we created new sub-accounts for any fees previously added to your mortgage.
Your previous lender would have notified you when fees were applied to your mortgage, and the amount of any fees will have shown on the annual statements they sent to you as the ‘Fees balance’.
Although your previous lender didn’t separate fees into different sub-accounts, we’re treating these fees in a very similar manner. They’ll be considered as a separate part of the amount you owe. There’ll be no monthly payments required for these fees, but they will be due to be paid at the end of your mortgage term. You’re no worse off than you were with your previous lender.
If any fees previously charged to your mortgage were non-interest-bearing, we’ve placed the amount of the fees into a new sub-account on which we won’t charge any interest. This sub-account may also contain ‘transfer interest’ – we’ve explained more about that in ‘What is transfer interest?’ below.
You don’t need to repay this sub-account until the end of your mortgage, and because no interest is charged on it, you won’t be financially disadvantaged. It’s in the best interests of most customers to repay any interest-bearing balances before repaying this sub-account.
If any interest-bearing fees were previously charged to your mortgage, we’ve placed the amount of the fees into a new sub-account on which we’ll continue to charge interest. The new sub-account won’t be included in your monthly payment. Although we don’t expect you to repay this sub-account until the end of your mortgage term, you can repay the new sub-account sooner if you wish.
You may have more than one new interest-bearing sub-account if you had existing mortgage sub-accounts with your previous lender.
No further fees will be added to the new sub-accounts. In future, if we charge you any fees, they’ll be added to your main mortgage account, and we’ll charge interest on them.
With your previous lender, customers’ monthly payments typically included interest for the prior month. However, monthly payments to us will include the interest for the current month in line with our system functionality.
We didn’t expect you to pay more than a month’s interest in your November payment to us. So, your November payment will include interest for the month of November, and any interest that would otherwise have been charged by your previous lender has been placed in a new non-interest-bearing sub-account.
You don’t need to repay this sub-account until the end of your mortgage, and because no interest will be charged on it, you won’t be financially disadvantaged. If your previous lender charged any non-interest-bearing fees to your mortgage, the amount of those fees has also been placed in this sub-account.
The amount of transfer interest (if any) depends on the date on which your previous lender added interest to your account. Here are some examples of how transfer interest was calculated in practice:
- If your previous lender added interest on the 1st day of the month, your October payment typically included interest from 2nd to 30th September, as well as for 1st October. Your November payment to us will include interest from 1st to 30th November. Interest from 2nd to 31st October will be the transfer interest placed into the new sub-account on which no interest is charged.
- If your previous lender added interest on the 10th day of the month, your October payment typically included interest from 11th to 30th September, as well as 1st to 10th October. Your November payment to us will include interest from 1st to 30th November. Interest from 11th to 31st October will be the transfer interest placed into the new sub-account on which no interest is charged.
- If your previous lender added interest on the last day of the month, your October payment typically included interest from 1st to 31st October. Your November payment to us will include interest from 1st to 30th November. So, your October payment included interest for the whole month of October, and your November payment includes interest for the whole month of October. In this case there is no transfer interest. However, if non-interest-bearing fees were charged to your account by your previous lender, you’ll still notice that you have a new non-interest-bearing sub-account, but it will only contain the amount of those fees.
If you’re worried about being unable to meet your monthly payments, visit our payment difficulties pages, where we explain what to do if you’ve missed a monthly payment and how we may be able to help you.
There’s also information about maintaining an effective budget, finding support with the cost of living and where to get free, confidential and impartial advice.
If you can’t find the help or information you need on our website, you can always call us – we’re here to help.
Yes – if your mortgage is in arrears and you have a temporary payment plan to manage those arrears Oakwood advised us of the details, and it will continue as before. If we need to discuss your payment plan, we’ll contact you.
Yes – you can make overpayments, but you’ll need to change the way you pay:
Standing order or online banking payments.
You’ll need to send payments to our bank account. The bank account details to use aren’t the same for all Melanite customers. We provided our bank account details in your welcome letter.
You can also find the bank account details you use by registering and signing in to Self-Serve or by calling us.
Debit Card Payments.
You can make overpayments by debit card using our Self-Serve system. Find out more about how to register on our Using Self-Serve page.
Alternatively, visit our Overpayments page or call us on 0370 702 0056 to make your payment by speaking to an agent.
Cheque Payments. Please make cheques payable to ‘Melanite Mortgages and send them to: Melanite Mortgages, PO Box 12, Skipton, BD23 2HL. Please remember to write your Melanite account number on the back of the cheque.
If you or your solicitor have been sent a redemption statement, it will remain valid until the date on the statement. If your redemption statement has expired, we’ll need to issue a new one.
Please inform your solicitor of the transfer – if they request a new redemption statement on your behalf, they’ll need to request it from Melanite Mortgages.
If you’re requesting a redemption statement yourself, you can register for our Self-Serve system and request it online, or you can call us.
If you have paid off your mortgage, a welcome letter we sent to you may have been prepared before the redemption was fully processed. You don’t need to take any further action, but you can call us if you’re unsure.
If you have a current offer for a contract variation (such as adding or removing someone from your mortgage) you don’t need to take any action. If necessary, we may reissue some documentation to you and/or your solicitor. Any commitments made by Oakwood will be honoured by us.
You’ll continue to receive an annual statement in April each year.
A copy of relevant data relating to your mortgage has been transferred to us. We will always comply with our legal obligations under applicable data protection law including the Data Protection Act 2018. For full details please visit our Privacy page.
Credit reference agencies will be notified of the transfer of your mortgage and will update your report accordingly. They may send you an automated notification about this, but you don’t need to take any action. Please be assured that the transfer of your mortgage to Melanite Mortgages won’t have a negative impact on your credit file.
Don’t worry, your complaint won’t be forgotten. You’ll receive a response from Oakwood or from us in due course.