Mortgage payment holidays

The government introduced a measure during the Covid-19 pandemic where any customers struggling with their finances could apply for mortgage payment deferrals. That measure was temporary and the option to request a mortgage payment deferral is no longer available.

If you’re having problems making your mortgage payments we’ll try to help. We’ll need to assess your circumstances and your income and expenditure to work out how we can support you. Simply talking to us won’t affect your credit file.

There’s more information about what to do next, and where you can find help on our payment difficulties page.