Your interest rate
The interest rate that applies to your mortgage will depend on the original product deal that you took out. However, the interest rate may have been altered if any product changes have been applied to your account since that date.
Find out what rate you’re on
You can quickly find your current mortgage interest rate and monthly payment amount using our online Self-Serve system. This is available 24 hours a day, 7 days a week from any device.
What’s more, if your interest rate and monthly payment will be changing due to an interest rate change, you’ll see details of the new payment amount and the date this will apply.
For more details, please see our Self-Serve section.
Find out information about your account online with Self-Serve
You can also find your current interest rate on the latest rate change letter that we may have sent you, or in your most recent annual mortgage statement – noting that some of that information could be out of date depending on when the statement was sent, as changes may have occurred since then.
Alternatively, please contact us and we’ll give you this information.
Interest rate changes
If your interest rate is changing, we will write to you at least four working days before any change is made to your required monthly payment.
You can find out the latest information about interest rate changes here.
Interest rate types
There are different interest rate types, with useful explanations shown below.
If you’re unsure which type of interest rate you’re on, please have a look at the Mortgage Offer that you accepted when you took out your mortgage. Alternatively, please contact us to check.
The London Interbank Offered Rate (LIBOR) is no longer being published. That means if your mortgage interest rate was set with reference to LIBOR, it has now moved to an alternative reference rate.
Our regulator, the Financial Conduct Authority (FCA), used its powers to require the publication of LIBOR on a synthetic basis from the beginning of 2022. For most customers’ accounts, your interest rate has continued to be set by reference to ‘synthetic’ LIBOR. We wrote to you in November 2021 explaining this.
However, now that LIBOR is no longer being published, your mortgage has moved to a new reference rate which we’ll use each time we set your mortgage interest rate. If your account is affected, we wrote to you in January 2024 to explain the details of the replacement reference rate, the SLRR (SONIA LIBOR Replacement Rate) and when we’ll begin to use it. The method used to calculate the SLRR replicates how synthetic LIBOR was calculated. We’ll continue to review your interest rate once every three months as we do now.
For a small number of customers’ accounts, the reference rate changed in 2022 to the BBR Linked Replacement Rate (BLRR), which is linked to the Bank of England base rate. If your account was included in this change, we wrote to you in November 2021. Our letter explained how the BLRR is calculated, and that we’ll continue to review your interest rate once every three months.
To read more about the end of LIBOR, please visit the Financial Conduct Authority’s website.
If you’re on SVR, your interest rate is set by us and is not directly linked to any other external rates.
Whenever we change our SVR, we’ll always write to you to let you know your new rate and monthly payment at least four working days before any changes.
Find out more on our rate change information page.
A tracker rate tracks changes in a reference rate (often the Bank of England base rate) for a set length of time. Your rate could be a set percentage amount above or below the reference rate it is tracking.
If the tracked reference rate changes, your interest rate will change by the same amount soon after. When that happens, we’ll always write to you at least four working days before any change is made to your required monthly payment.
A fixed rate means your interest rate will not change until a set date.
When the fixed rate ends, you will then usually move to a Product Variable Rate (PVR) or our Standard Variable Rate (SVR), depending on the Terms & Conditions of your mortgage.
We’ll write to you before your fixed rate ends to let you know your new interest rate and monthly payment.
Interest rate changes
All the key info you need about the latest changes to the Bank of England base rate and our SVR.
See if you’re impacted so you can plan ahead.
Find out moreYour mortgage account
Quickly find key details about your mortgage – such as your interest rate, monthly payment, remaining term and the amount you currently owe.
Find out morePlease note, this page contains links to external websites. We are not responsible for the content of external websites.